Cancellation and refunds
What you paid
A succeeded advertiser payment is the advertiser total: publisher price plus Vybridge platform fee. When a V2 refund runs, it refunds that succeeded payment total — not “Vybridge revenue” as if the whole charge were a platform fee.
Refunds are processed through Stripe. Arrival on a card or bank statement follows Stripe and the payment method, not a Vybridge-guaranteed date.
Before you pay
If you reserve a Fixed Price booking and do not complete Stripe payment within the payment window (currently 30 minutes), the reservation expires. There is nothing to refund because no succeeded payment exists. That 30-minute window is not the Your Offer V2 12-hour winner Checkout window.
If Stripe payment fails, no booking stays paid. Retry only creates a new Checkout attempt where the product allows it.
V2 pay-first bookings (current Fixed Price default)
After Stripe confirms payment, Manual bookings wait for the publisher. The publisher has 48 hours from payment confirmation. Automatic publication and Your Offer V2 wait until booking start, may become provisionally live, then give the publisher up to 48 hours to Confirm.
Vybridge automatically creates a refund intent (then a worker submits the Stripe refund) when:
- the publisher rejects during that window;
- the publisher does not decide before the 48-hour deadline (timeout / expiry);
- the advertiser cancels while waiting for that publisher decision on a Manual booking (not after approval/Confirm/serving).
Those refunds cover the succeeded payment total. They are product-automatic: they do not wait for a manual owner approval click. Stripe must still execute the refund. The Payment row stays succeeded until Stripe refund completion is recorded. Publisher €0. Vybridge retained fee €0. Referral €0. There is no hidden rejection fee.
Pre-Confirm rule for Automatic publication and Your Offer V2: publisher Reject before final Confirm = FULL refund. Publisher timeout before final Confirm = FULL refund. Even if provisional serving occurred. No publisher compensation for provisional serving. No elapsed-time proration. No Vybridge retained fee. No referral payout.
After the publisher approves / final Confirm
Once the booking is past the pre-decision window in a paid/serving state, or the publisher has finally Confirmed, Vybridge does not currently offer a general advertiser self-serve cancellation refund, and does not currently offer a general post-transfer reversal product after eligible serving has begun. Refund is not automatically guaranteed merely because the publisher later changes their mind. Post-Confirm enforcement and disputes are governed separately.
Underperformance (few clicks, few sales) is not a refund reason. Partial serving is not a pro-rata refund product in the current backend (partial Stripe refunds on the Booking path are ignored, not applied as a campaign-credit product).
Your Offer
A pending Your Offer can be withdrawn, expire, lose the round, or miss the 12-hour winner Checkout window before payment. That is not a Stripe refund — no charge yet. If a late charge succeeds after forfeit, captured money is refunded on the existing refund rail. After a Your Offer V2 winner is paid, pre-Confirm Reject/timeout is a full refund of the succeeded payment. Legacy Your Offer (accept-then-pay) refund behavior follows that booking’s stored commercial version.
Chargebacks and disputes
If you dispute a charge with your bank, Stripe’s dispute process applies. Vybridge may hold or pause publisher settlement while a refund, dispute, fraud review, or compliance issue is open. Vybridge does not promise to win or lose a chargeback, and does not promise publisher protection against every dispute.
What this page does not conclude
Some jurisdictions give consumers mandatory withdrawal or refund rights that cannot be contracted out of. This page describes implemented marketplace behavior. It does not decide whether a particular user is a consumer under a specific law. That is flagged for owner and professional legal review rather than invented here.