Cancellation and refunds
What you paid
A succeeded advertiser payment is the advertiser total: publisher price plus Vybridge platform fee. When a V2 refund runs, it refunds that succeeded payment total — not “Vybridge revenue” as if the whole charge were a platform fee.
Refunds are processed through Stripe. Arrival on a card or bank statement follows Stripe and the payment method, not a Vybridge-guaranteed date.
Before you pay
If you reserve a Fixed Price booking and do not complete Stripe payment within the payment window (currently 30 minutes), the reservation expires. There is nothing to refund because no succeeded payment exists.
If Stripe payment fails, no booking stays paid. Retry only creates a new Checkout attempt where the product allows it.
V2 pay-first bookings (current Fixed Price default)
After Stripe confirms payment, the booking waits for the publisher. The publisher has 48 hours from payment confirmation.
Vybridge automatically creates a refund intent (then a worker submits the Stripe refund) when:
- the publisher rejects during that window;
- the publisher does not decide before the 48-hour deadline (timeout / expiry);
- the advertiser cancels while waiting for that publisher decision (not after approval/serving).
Those refunds cover the succeeded payment total. They are product-automatic: they do not wait for a manual owner approval click. Stripe must still execute the refund. The Payment row stays succeeded until Stripe refund completion is recorded.
After the publisher approves / serving begins
Once the booking is past the pre-decision window in a paid/serving state, Vybridge does not currently offer a general advertiser self-serve cancellation refund, and does not currently offer a general post-transfer reversal product after eligible serving has begun.
Underperformance (few clicks, few sales) is not a refund reason. Partial serving is not a pro-rata refund product in the current backend (partial Stripe refunds on the Booking path are ignored, not applied as a campaign-credit product).
Your Offer
A pending Your Offer can be withdrawn or can expire or be rejected before payment. That is not a Stripe refund — no charge yet. After an offer is accepted and paid under that older commercial path, refund behavior follows that booking’s commercial version, not a special “offer refund” product beyond the implemented payment states.
Chargebacks and disputes
If you dispute a charge with your bank, Stripe’s dispute process applies. Vybridge may hold or pause publisher settlement while a refund, dispute, fraud review, or compliance issue is open. Vybridge does not promise to win or lose a chargeback, and does not promise publisher protection against every dispute.
What this page does not conclude
Some jurisdictions give consumers mandatory withdrawal or refund rights that cannot be contracted out of. This page describes implemented marketplace behavior. It does not decide whether a particular user is a consumer under a specific law. That is flagged for owner and professional legal review rather than invented here.